Thank you for visiting BlueLockMangaHub.com. We value your satisfaction and aim to provide a smooth shopping and fulfillment experience. Please read this Return and Refund Policy carefully to understand your rights and our responsibilities regarding returns, replacements, and refunds.
1. Claims for Misprinted, Damaged, or Defective Items
If you receive an item that is misprinted, damaged, or defective, please submit a claim within 4 weeks of receiving the product. Claims reported after this period may not be eligible for replacement or refund.
For packages lost in transit, all claims must be submitted within 4 weeks after the estimated delivery date. Verified claims determined to be an error on our part will be covered at our expense.
2. Return Address and Notifications
The return address is set by default to our designated fulfillment facility. When we receive a returned shipment, an automated email notification will be sent to you confirming receipt. If a returned package remains unclaimed for more than 4 weeks, it will be donated to charity.
If our facility’s address is not used as the return address, you will be responsible for any returned shipments that are sent directly to you.
3. Incorrect or Insufficient Address
If the address you provide is deemed insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs after providing an updated and valid address.
4. Unclaimed Shipments
Shipments that go unclaimed are returned to our facility. You will be responsible for the cost of reshipping the order if you wish to receive it again. Unclaimed orders after 4 weeks will be donated to charity.
5. Custom or Personalized Goods (EU Consumers)
In accordance with Article 16(c) of Directive 2011/83/EU of the European Parliament and Council (25 October 2011) on consumer rights, the right of withdrawal does not apply to goods made to a consumer’s specifications or clearly personalized. Therefore, BlueLockMangaHub.com reserves the right to refuse returns for personalized or custom items at its discretion.
6. Refunds and Replacements
For approved claims, refunds or replacements will be issued based on the situation:
- Refunds: Processed to the original payment method within a reasonable timeframe after approval.
- Replacements: Shipped to you at no additional cost for verified defective or lost items.
7. Governing Language
This Return and Refund Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for convenience or informational purposes.
8. Contact Us
If you have any questions or wish to file a claim regarding your order, please contact us using the information below:
Email: [email protected]
Website: https://bluelockmangahub.com/
We appreciate your understanding and cooperation in maintaining a transparent and fair return process for all customers.